Refund policy
Return & Refund Policy – Aveline
At Aveline, we strive to give you a safe and satisfying shopping experience. Our return and refund policy is designed to ensure fairness, transparency, and quick handling. Please read the following guidelines carefully before requesting a return.
100% Return Guarantee on New Products
We offer full refunds on all new and non-discounted products if you change your mind.
Note: Items purchased during sales or promotional campaigns are not covered by this guarantee.
No Refunds on Sale Items
All purchases of discounted items are final and cannot be refunded or exchanged – even if the size is incorrect.
We therefore recommend checking our size guide carefully before placing your order.
Return Shipping Costs
Customers are responsible for all return shipping costs.
Aveline does not refund original shipping fees and does not cover any expenses related to the return process, including return postage or customs/VAT fees if the item is returned to our international supplier (typically in China).
Please see our Terms & Conditions for more information.
Return Request Deadline
You must report your return within 30 days of receiving your order.
Returns submitted after this period will not be approved.
No Exchanges on Sale Items
Exchanges on sale items are not possible – regardless of the reason.
Please choose carefully before purchasing.
100% Guarantee on Defective Items
If you receive an item with a manufacturing defect, we offer either a full refund or exchange, depending on your preference.
This guarantee only applies to defects not caused by incorrect use.
How to Return an Item
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Send an email to avelinecoo@gmail.com
with the subject: “Return”
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Describe the issue, attach photos if relevant, and include your order number
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Once the return is approved, you will receive instructions regarding the return address and process
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Package the item securely – be sure to include the completed return form (see below)
Return Form Is Required
We are unable to process any return without a completed return form.
Please make sure to include it in your return package so we can handle your request correctly and efficiently.
Final Note
At Aveline, we do our best to ensure your satisfaction – even if things don’t go as planned.
By following the above steps, you help us ensure a fair and smooth return experience.
Questions?
Contact us at avelinecoo@gmail.com – we’re ready to help!