Shipping Policy
Return & Refund Policy | Aveline
At Aveline, we strive to give you a safe and satisfying shopping experience. Our return and refund policy is designed to ensure fairness, transparency, and fast processing. Please read the guidelines below carefully before requesting a return.
✅ 100% Returns on New Products
We offer full refunds on all new and non-discounted items if you change your mind.
Please note: Items purchased during sales or promotional campaigns are not eligible for this guarantee.
❌ No Refunds on Sale Items
All purchases of discounted items are final and cannot be refunded or exchanged – including cases of incorrect sizing.
We highly recommend checking our size guide carefully before placing your order.
🚚 Return Shipping Costs
Customers are responsible for all return shipping costs.
Aveline does not refund shipping fees or cover costs related to the return process, including return postage or customs/VAT fees for items returned to our international supplier (typically based in China).
Please refer to our Terms & Conditions for more information.
⏳ Return Request Deadline
Return requests must be submitted within 30 days of receiving your order.
Unfortunately, returns requested after this period cannot be accepted.
🔄 No Exchanges on Sale Items
We do not offer exchanges on sale items under any circumstances.
Please choose carefully before completing your purchase.
🛠️ 100% Guarantee on Defective Items
If you receive an item with a manufacturing defect, we offer either a full refund or a replacement, depending on your preference.
This guarantee only applies to issues that are not caused by misuse or incorrect handling.
📦 How to Make a Return
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Send an email to customersupport@avelinee.com with the subject line: “Return”
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Briefly explain the issue, attach relevant photos (if applicable), and include your order number
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Once your return is approved, we will send you return instructions and the appropriate address
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Package the item securely – make sure to include a completed return form (see below)
📝 Return Form Required
We are unable to process any return without a completed return form.
Please be sure to include it in your return package to ensure quick and accurate handling.
Final Note
At Aveline, your satisfaction is our priority – even when something doesn’t go as planned.
By following the above steps, you help us process your return fairly and efficiently.
Questions?
📧 Contact us at customersupport@avelinee.com – we're here to help!